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Important information for our customers

31/03/2026

Easter hours 2026

Our offices are closed from 6pm on Thursday, 2 April 2026 until 8am on Tuesday, 7 April 2026 due to the Easter break. During this time we will be operating an Emergency Only Service. If your repair falls into the emergency category you can call us on our local rate number 0300 123 1966, please listen to the […]

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Construction at Russell Road

27/03/2026

The latest on the progress at Russell Road

Progress Continues at Russell Road as Kindred House and Lavender House Take Shape Our latest update on the progress at our Russell Road development, highlighting recent construction milestones, ongoing community involvement, and the next steps for the project. Work continues to progress at pace on Kindred House — the UK’s first purpose‑built, majority LGBTQ+ Extra […]

Read The latest on the progress at Russell Road

26/03/2026

A successful 20% Movement event in Salford!

We’re part of the 20% Movement, a Greater Manchester Housing Providers’ (GMHP) pledge to increase the number of social housing tenants working in their organisations so that they represent 20% of their colleague bases by 2036. This is to reflect the importance of representing the communities we serve, and for the invaluable insight those with […]

Read A successful 20% Movement event in Salford!
Winter warmer event stall

25/03/2026

Working together to keep customers warm this winter

As temperatures dropped this winter, our colleagues came together to make sure our customers were supported to stay warm, safe and well.

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Update your journal logo

23/03/2026

Are you claiming Universal Credit? 2026

Did you know your rent is changing from Monday 6 April? You don’t need to fill out a change of circumstances – this will overcomplicate things. Universal Credit will prompt you via your journal after Monday 6 April so that you can advise them of your new rent and service charge. This is the only […]

Read Are you claiming Universal Credit? 2026
Money with the word Fund

18/03/2026

Article by: Great Places

New £1bn fund to help with costs

A new government scheme is set to deliver vital emergency support to low‑income households across England. Learn more about it.

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18/03/2026

Article by: Great Places

Great Places supports community-led change through the Step Forward Fund

Great Places recently joined forces with Step Up MCR to support a community‑led funding initiative empowering residents across Manchester.

Read Great Places supports community-led change through the Step Forward Fund
Insight Customer Scrutiny Group logo

17/03/2026

Customer Scrutiny – March update

Insight, customer scrutiny group recently finished a review that looked at complaints, where investigations found no service failure.

Read Customer Scrutiny - March update
Recycling logo

17/03/2026

Food waste recycling begins in Lancashire

People across Lancashire should have by now received your food waste caddies and instructions on how to recycle. Starting from April 2026, the new weekly food waste recycling collection service to enable local authorities to recycle more and reduce your carbon footprint. Your kitchen caddy and outside food bin will have instructions on how to […]

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