We're always happy to hear from you. If you are a former Equity customer, please click the button below to find out how you can get in touch.
Contact us: Existing Great Places customers
Existing Great Places customers can contact us using the form below, we aim to respond to all enquiries within 1 working day. If you would like a faster response we have a Live Chat facility through Chatabot where you can speak directly with us between 8am and 6pm - Monday to Friday.
To report Anti-social behaviour, please use the anti-social behaviour reporting form
Report anti-social behaviour
To report a repair, please use the online portal or chatabot
Sign in to the portal to report a repair
Other quick ways to get help online
New or existing customer? Log in to the Resident Area to view your rent account, make a payment, report a new repair, check progress on an existing repair or tell us about a change in circumstances.
If you have not yet signed up to the Resident Area you can register here.
You can get in touch via email using CAT@greatplaces.org.uk.
On social media
You can also contact us via Facebook, Twitter, or web chat.
Great Places Housing Group
2a Derwent Avenue
We’re open for business 8am–6pm, Monday to Friday. You can call us on our local rate number 0300 123 1966.
Need our help out of hours?
For emergency repairs assistance outside of our business hours, please call our usual number 0300 123 1966 and select option 1.
For media enquiries please contact our Great Places communications team on:
Please note, if you are contacting the communications email address about a media query outside of our operating hours (8am–6pm, Monday–Friday) then you will receive an automated reply with an out-of-hours mobile number to contact. This inbox is not monitored for customer enquiries, please use the CAT email address above for enquiries of this nature.