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Customers

At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.

Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.

Supporting you

We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.

Support for you

Looking after your home

We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.

Looking after your home

Latest news and blogs

18/08/2022

Article by: Great Places

Alliance of 23 Housing providers launches £2 billion off-site national construction framework

The Off-Site Homes Alliance, an alliance of 23 Housing Associations, is launching a national construction framework that, with the support of Local Authorities, will deliver off-site homes, with the objective of developing 10,000 homes per year by upgrading to MMC technology.

Find out more

18/08/2022

Article by: Great Places

Head on over to MyPlace!

We are now live with MyPlace – our new and improved customer portal that allows you to manage key aspects of your tenancy on any device, at a time that suits you. You can view your rent balance, make payments, log repairs and much more.

Find out more

17/08/2022

Article by: Great Places

Respect Campaign: against the abuse of customer service workers

Great Places is a proud supporter of the Respect Campaign launched by the Institute of Costumer Service (ICS). The campaign aims to create a better and more respectful relationship between the front-line workers, who can be sometimes subjected to abuse whilst carrying out their jobs, with the costumers.

Find out more