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Your rent

Rent is used to pay for repairs and improvements to customers’ homes; improving energy efficiency and works towards zero carbon targets; and management and support services. You can learn more about how your money was spent in 2020/21 in our Customer Annual Report 2021.

You can quickly get an up to date rent balance by emailing autoportal@greatplaces.org.uk and typing Balance in the subject line, please note your email address needs to be registered with us to use this service

Paying your rent

There are many different ways to pay your rent and service charge, find out how below.


You can pay online by logging onto the Allpay website and clicking on ‘make an online payment’. Make sure you have your rent card ready with your Payment Reference Number (PRN) which is the 19 digit number from your card or barcode.

Direct Debit

You can set up direct debit payments by calling us on 0300 123 1966. You will need to have your bank account details ready.

Mobile Phone App

The Allpay app allows you to make payments from your Apple or android phone. You will need to download the app first. Apple users can search for it in the Apple App Store or Google Play if you have an Android phone.

24-hour Allpay payment line

Call 0330 041 6497 to pay with a card at a time that suits you. Have your rent card ready or contact us and we will text the PRN number to you.

Payment Reference Number PRN is the  19 digit number from your card or barcode

Post Offices, Paypoint and Payzone outlets

You can pay your rent at any Post Office, Paypoint or Payzone outlet. You will need your rent card to do this.

Request a rent statement

Every Great Places customer has a rent statement and you can view this by logging in to MyPlace. If for any reason you can’t access your rent statement online then please contact us.

Trouble paying rent or in arrears

We’re here to help. Get in touch with your Neighbourhood Services Manager, Property Manager in Plumlife or your Independence and Wellbeing Worker if you have rent arrears and want to discuss increasing your payments or direct debit to cover this debt.


You are required to pay your rent on time as detailed in your tenancy agreement. Your rent and service charge is payable on the Monday of the week that it is due.

Fortnightly or monthly

If you would like to pay fortnightly or monthly, we will need you to pay in advance — ahead of the rent being due — so that you don’t build up arrears. Please Contact Us to let us know that you would like to change the frequency of your rent payments.

Rent and service charge changes

Rent and service charges sometimes change in April each year, but we will always advise you in writing about any rent changes.

Housing Benefit/Universal Credit

You can pay your rent through a Housing Benefit payment and ask for this to be paid directly to us or you can also pay using the housing element of your Universal Credit payment.