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Compliments and complaints


We’re committed to providing you and your community with excellent services. Customer feedback plays an important role in helping us to understand what’s working well and where we could do better.

Before completing the form you can find out more about the process by using the following link which will take you to our customer feedback policy page.


Had a great experience with a Great Places service, colleague or one of our contractors? We’d love to know about it so we can keep the good stuff flowing! You can pay a compliment online.

How to make a compliment


If we do make a mistake, we want to know about it. We have a robust Customer Feedback Policy in place and always take feedback seriously.

How to make a complaint

Please be aware that the Government is currently running a ‘Make Things Right’ campaign, which is designed to empower residents in making their voices heard when they have problems with their home. You can find out more about it on their Social Housing Complaints webpages.

How we have used your feedback

Good or bad, we look at all customer feedback and use it to improve the services we deliver to you. Take a look at how we are doing and what we are doing with your complaints and other feedback.

How we are using your feedback