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Compliments and complaints


We’re committed to providing you and your community with excellent services. Customer feedback plays an important role in helping us to understand what’s working well and where we could do better.

Before completing the form, find out more about the process on our customer feedback policy page


Had a great experience with a Great Places service, colleague or one of our contractors? We’d love to know about it so we can keep the good stuff flowing! You can pay a compliment online.

How to make a compliment


If we do make a mistake, we want to know about it. We have a robust Complaints Policy in place and always take feedback seriously.

How to make a complaint

Complaints May 2020