Customers
At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.
Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.
Safety and looking after your home
We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.
Supporting you – including help with the cost of living
We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.
Building Safety Engagement
As part of our resident engagement obligations as an Accountable Person under the Building Safety Act 2022 we are required to produce Resident Engagement Plans for our high-rise buildings, that include important building and fire safety information for residents.
Latest news and blogs
15/10/2026
Introducing Our Code of Conduct
At Great Places, how we work is just as important as what we do. That’s why we’ve introduced Our Code of Conduct, which sets out the behaviours and standards expected of everyone who represents Great Places. It reflects our commitment to professionalism, accountability, respect and delivering great customer experiences. The Code has been shaped by […]
14/10/2026
Congratulations to our Sharon Hayes Development Academy class of 2026!
Recently, we came together to celebrate the achievements of our Sharon Hayes Development Academy (SHDA) cohort.
14/10/2026
New ESG Report highlights impact for customers and communities
We've published our latest Environmental, Social and Governance (ESG) Report, highlighting the positive difference we're making for customers, communities and stakeholders.
More help and advice
