Customers
At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.
Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.
Safety and looking after your home
We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.
Supporting you – including help with the cost of living
We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.
Building Safety Engagement
As part of our resident engagement obligations as an Accountable Person under the Building Safety Act 2022 we are required to produce Resident Engagement Plans for our high-rise buildings, that include important building and fire safety information for residents.
Latest news and blogs
29/04/2026
Article by: Great Places
Supporting Willow Tree Youth Provision
After the 2024 fire at Clarendon Leisure Centre, Great Places supported a new weekly youth club for young people.
29/04/2026
Jake and Nadeem take commissioner on tour
Floating Support Workers from Great Places’ InPartnership Project in Blackburn recently played host to the commission lead manager from Blackburn with Darwen Council on a fact-finding tour. Jan Hughes, Commission Lead Manager for Mental Health and Vulnerable People, joined Jake Gee and Nadeem Alam to meet customers and find out more about the floating support […]
22/04/2026
Article by: Great Places
A day in the life: shadowing Elliot
Elliot's work highlights the importance of empathy, organisation and teamwork in delivering impactful housing services daily
