Social Tenant Access to Information Requirements (STAIRs)
Being open, clear and accountable matters to us.
The Social Tenant Access to Information Requirements (STAIRs) are a national standard that give social housing tenants clearer access to information about how their homes and services are managed. They are designed to help tenants understand what their landlord does, how decisions are made and how services are performing.
At Great Places, openness and transparency are already part of how we work. Much of the information required under STAIRs is information we already share with our tenants. This section of our website simply brings that information together in one place, using a clear and consistent structure so it is easy to find and understand.
STAIRs focus on non personal information about housing services and management. They sit alongside – not instead of – other rights and routes, such as complaints or subject access requests for personal data. We will always balance openness with our responsibility to protect personal data, confidential information, and the privacy of others.
We will continue to review and update the information we publish here to make sure it remains accurate, relevant, and useful for our tenants, and to reflect feedback from residents and regulators.
What information is included?
Under STAIRs, housing providers are required to routinely publish information across a number of broad areas, such as:
- how the organisation is run and makes decisions
- how money is managed and spent
- how homes and services are delivered
- how we are performing
We have organised the information on this website using these same categories to help tenants find what they are looking for quickly and easily.
Governance and decision making
Senior staff names and roles are outlined on the Great Places Executive Directors page.
See the Great Places Board Members, Growth Committee Members and their declarations of interest.
Our Group Board, Committees and Governance arrangements page.
See the Great Places Customer Committee Members.
Our Structure and Governance chart (part of our ESG Report).
Our decision making processes and policies are available on our Policies and Strategies page.
Our Customer Feedback Policy fully explains how we handle complaints and compliments.
Find out about our Regulatory Information.
See our Code of Conduct – Compliance Statement.
See our Code of Governance – Compliance Statement.
Spending and finance
See our Financial Statements and Accounts.
Read about Service Charges.
Our Managing your money page gives practical tips and information to help you budget, reduce household costs, and stay on top of your finances.
Businesses interested in supplying goods or services to Great Places can find out more and register on our Procurement and Suppliers page.
Managing homes
Read about the Consumer Standards.
See our new home development schemes.
See our Building Safety Engagement plans.
Read our A Commitment to Building Safety Strategy.
Read our information on Awaab’s Law
Performance and reports
See our Performance Information for Customers.
See Our Reports, including our Annual Report, Environmental, Social and Governance (ESG) Report, Transparency reports, Value for Money, and more.
Read our ESG Reports.
Read our latest news and blogs.
Housing and support services
Existing and new tenants can find a home to rent or buy, see our Find a home page.
Advice and guidance for tenants on how to perform simple repairs, safety advice and more can be found on our Looking after your home page.
Our Managing your money page gives practical tips and information to help you budget, reduce household costs, and stay on top of your finances.
Our Support Services page provides information about the specialist support available to help people live independently, improve their wellbeing, develop life skills and achieve their goals.
Our Support for you page has advice and information regarding: Universal Credit, support in your local area, employment and skills, and wellbeing support.
Policies and strategies
Our Policies, Strategies and Statements page contains key policies, including those relating to social housing management, such as allocations, tenancy, repairs, and anti-social behaviour.
Head over to MyPlace to view your rent balance and make payments, log repairs, review repair history, report ASB, give feedback, contact your Neighbourhood Team, update your personal information and more. Access the information and services you need, 24/7.
Requesting information
From April 2027, tenants (or someone acting on their behalf) will be able to request relevant information about the management of their home or services if it is not already published here. We will publish clear guidance on how to make a STAIRs request, how we will respond, and what to expect, closer to the implementation date.
