Code of Conduct and Compliance Statement 2026
This new Code of Conduct sets out how organisations, colleagues and Board members should behave and achieve the highest standards of probity. This Code incorporates the principles of the new NHF Code of Conduct 2026, as well as includes the feedback we have received from customers, highlighting the behaviours and standards of service that are most important to them.
The Code is in five parts:
- Part One – Acting in the best interests of the Housing Association and its residents
- Part Two – Behaving with Integrity
- Part Three – Treating others with fairness, respect and empathy
- Part Four – Taking responsibility for the impact of our actions
- Part Five – Acting with diligence and care
