At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.
Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.
We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.
We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.
As part of our resident engagement obligations as an Accountable Person under the Building Safety Act 2022 we are required to produce Resident Engagement Plans for our high-rise buildings, that include important building and fire safety information for residents.
12/08/2025
Our Richmond Park Heat Network Project has been shortlisted for the 2025 Building Innovation Awards in the category of Best Retrofit Innovation or Project. Delivered in partnership with our partners FairHeat, the project focused on transforming the communal heating system across 299 homes in Sheffield. Richmond Park includes a mix of houses, flats, and a […]
01/08/2025
Great Places’ Affordable Development Team’s proposals for the first scheme to be delivered as part of the masterplan for the Grey Mare Lane neighbourhood in east Manchester have been approved at Manchester City Council’s planning meeting on 31 July. The affordable housing scheme of 82 apartments for social rent will be on a vacant site […]
30/07/2025
Improving your Repairs Service: Your feedback and planned improvements An update from Jonathan Hunter, the lead on the review of your repairs service. As part of developing our Corporate Plan, you told us that having a really good Repairs Service was one of your top priorities. Over the last six months, we’ve been carrying out […]
