How to make a complaint

We take all customer complaints seriously and we will keep you informed of progress during any investigations.

To help us resolve your complaint properly, please complete the online form below providing as much information as possible.

To report Anti-social behaviour, please use the anti-social behaviour reporting form

To report a repair, please use the online portal or chatabot

Complaint form

Items marked with * are required

First name *

Surname *

Address 1 *

Address 2

Address 3 *

Postcode *

Telephone *

Mobile number

Confirm email

Are you complaining on behalf of someone else?

Yes

Name *

Address *

Have you made this complaint before? *

Yes

What Happened, when did it happen and where? - please include a brief summary, we will contact you to obtain further details – Max 200 words

What can we do to put it right? - Max 100 words