Contact us

We're always happy to hear from you. If you are a former Equity customer, please click the button below to find out how you can get in touch.

Contact us: Existing Great Places customers

Existing Great Places customers can contact us using the form below, we aim to respond to all enquiries within 1 working day. If you would like a faster response we have a Live Chat facility through Chatabot where you can speak directly with us between 8am and 6pm - Monday to Friday.

Other options

To report Anti-social behaviour, please use the anti-social behaviour reporting form

Report anti-social behaviour

To report a repair, please use the online portal or chatabot

Sign in to the portal to report a repair

Other quick ways to get help online

New or existing customer? Log in to the Resident Area to view your rent account, make a payment, report a new repair, check progress on an existing repair or tell us about a change in circumstances.

If you have not yet signed up to the Resident Area you can register here.

By email

You can get in touch via email using

On social media

You can also contact us via FacebookTwitter, or web chat.

By post

Great Places Housing Group
2a Derwent Avenue
M21 7QP 

By phone

We’re open for business 8am–6pm, Monday to Friday. You can call us on our local rate number 0300 123 1966.

Need our help out of hours?

For emergency repairs assistance outside of our business hours, please call our usual number 0300 123 1966 and select option 1.

Media enquiries

For media enquiries please contact our Great Places communications team on:

Please note, if you are contacting the communications email address about a media query outside of our operating hours (8am–6pm, Monday–Friday) then you will receive an automated reply with an out-of-hours mobile number to contact. This inbox is not monitored for customer enquiries, please use the CAT email address above for enquiries of this nature.