My Repairs

Find out how to use our new online repairs service currently available for customers in our East and North regions. This functionality will be rolled out to all customers in the coming months.

How to report a repair

Find out how you can use My Repairs to report a repair online and choose your own appointment slot.

Reporting a repair for a communal area

If the repair is for a communal area, ie outside of your home such as the stairwell, shared entrance and intercom, lift, lighting, car park, shared garden etc, you can still raise this using My Repairs. Find out how to do this here.

Emergency repairs

When you are in My Repairs, you can link to the main website to see information about how to report.

Viewing repairs history

Find out how you can use My Repairs to look up previous repairs and their status.

Change a repair appointment

If you need to change the details of the details of an appointment including the date, this can be done on My Repairs.

Cancel your repair

If you need to cancel your repair, you can also do this on My Place. Find out how.

Damp, mould and condensation

If you are having issues with damp, mould and condensation, there is a link from My Repairs to the section of the website you need.