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Get on over to MyPlace

In April 2022 we went live with MyPlace – our new and improved customer portal that allows you to check and manage key aspects of your tenancy on any device, at a time that suits you.

To help answer any questions you may have and get you started, we’ve put together a series of videos to help you make the most of this new service.

If you don’t have your e-mail address registered with us, make sure you update your information using the button below.

Getting Started

If you’ve not yet logged on, give it a go and see what you’ve been missing! In order to do this for the first time you’ll need your email address, date of birth, and a password of your choice.

You’ll also need your unique Tenancy Reference Number. Don’t worry if you don’t know your Tenancy Reference Number – you can request this quickly and easily by emailing autoportal@greatplaces.org.uk and typing Tenancy ID in the subject and you will receive an automated response with the information.

Resetting or changing your password

Let’s be honest, we all forget our passwords from time to time, but it’s quick and easy to reset or change it on MyPlace.

Watch the video to find out how.

How to see your rent account

If you want to keep up to date with your rent account, MyPlace is the place for you.

Find out how to keep track of your payments and how to make a payment on this short video.

How to report a repair

Find out how you can use My Repairs to report a repair online and choose your own appointment slot.

Reporting a repair for a communal area

If the repair is for a communal area, ie outside of your home such as the stairwell, shared entrance and intercom, lift, lighting, car park, shared garden etc, you can still raise this using My Repairs. Find out how to do this here.

Emergency repairs

When you are in My Repairs, you can link to the main website to see information about how to report.

Viewing repairs history

Find out how you can use My Repairs to look up previous repairs and their status.

Change a repair appointment

If you need to change the details of the details of an appointment including the date, this can be done on My Repairs.

Cancel your repair

If you need to cancel your repair, you can also do this on My Place. Find out how.

Damp, mould and condensation

If you are having issues with damp, mould and condensation, there is a link from My Repairs to the section of the website you need.