Great Places > About us > Our Policies and Strategies > Our ambition statement > Great for our customers
Great for our customers
By improving wellbeing and life chances through consistently high-quality services.
How we will achieve this
We’ll maintain excellent services focused on delivering good outcomes for customers and shaped by their feedback.
We’ll embed a customer-first culture across the organisation, with every team understanding their part in delivering exceptional service.
We’ll partner with schools, colleges, and employers to create pathways into education and employment, with 5,000 customers supported by 2036.
Customer stories
How we will know
Tenant Satisfaction Measures & Consumer Standards Rating (C1)
Complaints and compliments
Tenancy sustainment data
Community Investment outcomes
