Have your say: new information rights for social housing tenants
The Housing Ombudsman is asking customers to share their views on a new set of rules called the Social Tenant Access to Information Requirements (STAIRs).
These rules are designed to give housing association tenants clearer rights to ask for information about how their homes are managed. STAIRs will set out what information housing associations must share and how the Ombudsman will deal with complaints if information is not provided fairly. You can learn more about STAIRs in the Ombudsman’s explainer video.
To make sure the approach works well, the Ombudsman wants to hear what people think about the plans. This includes checking that it’s clear who can complain, that the time limits feel reasonable, and that the Ombudsman’s way of looking at STAIRs complaints will lead to fair outcomes.
This consultation is now closed.
