This theme seeks to assess our overall structure and approach to governance.
Great Places Housing Group Limited is a registered housing provider and parent company to Great Places Housing Association (a not-for-profit with charitable status) and Plumlife Homes Limited. Both Great Places Housing Group and the Housing Association operate on a profit-for-purpose basis, reinvesting surpluses into new homes and community development.
(Accessible version of structure)
As a Registered Provider, we are regulated by the Regulator of Social Housing and currently hold a G1 governance rating and a V2 financial viability rating, confirmed in our latest inspection in September 2024. We also received a C2 grade under the new Consumer Standards, reflecting both strengths and areas for improvement in service delivery. This feedback has helped shape our three-year corporate plan, Here for Our Customers, which was shared with the Regulator during the inspection.
Despite sector challenges – including inflation, rising interest rates and the cost-of-living crisis – the Regulator has confirmed our financial resilience and ability to manage risks, including those linked to development and sales.
We follow the National Housing Federation Code of Governance 2020 and have had no adverse regulatory findings in the past year, including in areas such as data protection.
Customer feedback is gathered through our independent Customer Scrutiny Group (Insight), which conducts reviews and reports findings to the Board and Customer Committee. These are considered alongside Tenant Satisfaction Measures, complaints data and wider customer feedback.
At 1 April 2025, the group structure comprised four companies led by the Group board supported by three committees and managed by our Chief Executive and a team of Executive Directors.
99% of the group’s assets are owned by Great Places Housing Association.
