We are looking for ethnically diverse social housing customers, and community groups who support these customers, to join us for our first ever Racial Equality Community Partnership Event.
The event will help us explore the experiences of ethnically diverse customers within social housing so that we can learn from these experiences and provide better services for all of our customers. The event will also help us build connections with community groups to improve our ways of working together.
Whilst we recognise and value we are all individuals, and would prefer to avoid terminology that places people into an over generalised group, we accept that we need to be clear on the focus of this event and as such have consulted with a wide group of individuals to agree their own preferred term as Ethnically Diverse. Our definition of ethnically diverse is anyone who personally identifies as being from Black, Asian and other minority ethnic communities, including white European.
We want to make sure that we are supporting our ethnically diverse customers as best as we can. This might be based on cultural need, ethnic differences, supporting migrant or refugee communities, adapting communication methods, or understanding translation and interpretation needs. We need you to help us understand how we can improve our service offer and improve the experiences of Ethnically Diverse customers.
The event takes place on Thursday, 18th April 2024 from 10am – 1pm at Primrose Centre, 9 Magnolia Gardens, Oldham OL8 1HX.
There will be two workshop sessions taking place across the morning from 10am – 12pm, one for social housing customers and one for community organisations. A networking lunch will also take place from 12pm – 1pm with the opportunity to meet other social housing tenants and local community groups for a chat. Lunch will be provided by local caterer AB SNAX.
- Customer session: We want to understand ethnically diverse customers’ experiences and direct views on service experiences within social housing. This session will focus on gathering views and discussions around what could improve service offers. This session is open to all social housing customers, whether you are a Great Places customer or not. Please note that this event is being delivered through Great Places Housing Group, if you are a customer of another social landlord, we may not be able to provide specific answers to any questions you have but we would still love to hear your views and opinions on your experience within social housing.
- Community organisation session: This session will give you the opportunity to share information on your community group or charity, what you do and who you support, before we focus on how as housing providers, we can work with local community organisations to improve the support provided to our diverse customers. Our aim from this session is to understand how we can work in partnership, gain insight on any feedback you may have from the ethnically diverse customers you support, and identify opportunities to learn from this and work together in the future.
Places for the event will be allocated on a first come, first served basis, so please make sure to register if you’d like to attend. We are also able to offer support with travel costs, please include this in your registration.
You can register by filling in our online registration form below, or calling 0161 447 5031.
If you are unable to attend but would still like to share feedback, please get involved by emailing EDI@greatplaces.org.uk. Your feedback/views will be used within the workshop discussions on the day.
Register to get involved
This event has now concluded
