Protecting our customers
Safeguarding children, young people and adults
Safeguarding is everyone’s responsibility. Our approach encourages customers, colleagues, and the wider community, to recognise possible signs of abuse, neglect or harm and to speak up if something doesn’t feel right.
Who should you contact?
If you or someone else is in immediate danger:
Call 999.
For a concern about a child, young person or adult:
Contact the appropriate Children’s or Adult Social Care team at your local authority.
If you have a non-emergency police matter:
Call 101.
If you or someone else needs urgent mental health support:
If you think someone is in immediate danger, the quickest way to get help is to call an ambulance on 999.
For any non-emergency mental health support:
Call the NHS on 111 and select the mental health option (Option 2).
Useful mental health resources
Hub of hope – Helps you find mental health services local to you.
Samaritans – Can be called on 116 123 and offer a safe space to talk. Available 24/7.
Mind – Offers information on what to do in a mental health crisis.
If you’re unsure who to contact or would like advice, we’re happy to help. For non-urgent advice only, please contact us via:
- Webchat
- Contact us form
- Our Customer Hub: 0300 123 1966
Our role in safeguarding
As a landlord, we take safeguarding concerns very seriously. We ensure our colleagues receive safeguarding training to help them recognise and report concerns and, where appropriate, refer individuals to the relevant safeguarding services. We also work with other agencies to help protect people from harm. Our Safer Recruitment Policy supports our commitment to safeguarding by ensuring relevant DBS checks are carried out for roles working directly with customers.
Concerned about one of our colleagues?
If you have a safeguarding concern about a colleague or someone working on our behalf, please call: 0300 123 1966.
