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Universal Credit and Help to Claim

POSTED: 23/04/2024


Universal Credit is a welfare benefit to help people with living costs. It must be claimed online and you will be responsible for managing your claim in your Universal Credit journal. 

Help to Claim can support you in the early stages of your Universal Credit claim, from the application through to your first payment. 

Help to Claim is a dedicated service from Citizens Advice. It’s fee, independent, confidential and impartial. They can help you with things like how to gather evidence for your application or how to prepare for your first Jobcentre appointment. 

If you don’t have a computer or can’t make a claim online, you can still claim Universal Credit over the phone. 

Getting help from Money Matters 

If you want more advice and guidance before you make your claim, get in touch with the Great Places Money Matters team at moneymatters@greatplaces.org.uk.