Your questions answered
You may have seen or heard about changes to renting laws called the Renters’ Rights Act, which came into effect on Friday 1 May.
These new laws give tenants in the private rented sector more rights, including ending fixed-term tenancies and abolishing “no fault” evictions. As this phase only applies to the private rented sector, most of our customers are not impacted.
However, we do have a small number of Plumlife customers who are affected because of their tenancy type (market rent). We will write to those impacted customers before 31 May 2026 to explain what the changes mean and to share the government’s information leaflet, which you can see here.
If you’re a Great Places customer on a different type of tenancy, please be reassured that social housing tenancies already offer strong protections and long-term security, so you’re not missing out – the changes simply bring the private rented sector closer to the standards social housing customers already have.
We’ve compiled some Frequently Asked Questions to provide more information, which can be found on the Plumlife website. If you have any further queries, please get in touch.
