To help everything run smoothly on the day of your repair, we’ve put together some helpful tips about accessing your home and what you can do to prepare for our visit.
If you need to cancel or rebook your repair for another date, please let us know as soon as possible.
On the day of the repair, please make sure that you or an adult are home. Our operative cannot enter the property if the only person available is under 16.
If the repair is to the outside of your property (ie a roof, pathways or guttering etc), please ensure that any side gates are unlocked so that the operative can get to the site of the repair.
If our operative arrives and is unable to access for any reasons, then rebooking the repair may take longer. If you need to rearrange, please let us know so we can rebook.
Depending on the type of repair needed, our operative will need space to operate. Please move any items or furniture away from the area of repair and clear any cupboards which may contain items to work on.
Please let us know in advance if you are unable to do this and need to discuss this.
Repairs will often involve tools, equipment and items that can be dangerous in the wrong hands. We know that children have an inquisitive mind and a toolbox can look an exciting place to investigate, but they can be full of sharp objects and dangerous items.
Please keep children and pets in a separate room and supervise them at all times to avoid any accidents.
While we appreciate that this is your home, please do not smoke immediately before or during the operatives visit for their safety.
The quickest and easiest way to rebook or cancel an appointment is using MyPlace, our customer portal.
If you are unsure on how to register or want to find out more, you can find out more on our video guides:
The sooner you contact us, the quicker we can rearrange the appointment.
If Great Places colleagues or our contractors need to visit your home, we will always do our best to let you know that we are coming.
Ask to see ID. Whether we have an appointment or turn up on the off chance, our colleagues and appointed contractors will always carry ID. If they don’t show their ID card when they call, ask to see it before you let them in.
If you have any doubts about the caller and their intentions and we have not been able to put your mind at rest, do not let them in your home and contact the police.
We expect our colleagues to treat our customers in a respectful manner however we see this very much as a two-way relationship and expect our customers to treat our colleagues with respect.
Service With Respect explains how we expect people to treat each other.
Whilst most of our repairs are completed on the first visit, there are occasions where additional visits are required, this could be because we need parts, additional trades or some more specialised work needs to take place.
In most cases when this happens, our operative will be able to confirm the next appointment with you whilst still at your property, in some cases these needed to be referred to our Planning Team or Property Service Manager, if this happens you will be contacted for a follow up appointment within 3 working days.
We love to hear about customers’ experiences. Your feedback is important to us and we use it to help improve our services for you and other customers.
Our operative will leave a card with details of how you can review your experience. And you can always contact us to leave feedback:
You can also join one of our online communities and play a more active role in shaping our services.
