At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.
Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.
We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.
We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.
As part of our resident engagement obligations as an Accountable Person under the Building Safety Act 2022 we are required to produce Resident Engagement Plans for our high-rise buildings, that include important building and fire safety information for residents.
02/04/2026
An update from our Sustainability Team Over the past year, we’ve been working hard to improve the energy efficiency of our homes – and we’re pleased to share the progress we’ve made so far. Thanks to a range of home improvements, 705 Great Places homes have now been upgraded to an EPC band C rating. This means better‑insulated homes that are […]
01/04/2026
Great Places is pleased to be delivering 30 new affordable homes at Park Hill in Sheffield, as part of the next phase of regeneration at the iconic Grade II*‑listed development. The homes will be delivered within Phase 4 of the Park Hill scheme, where 30 of the 125 new homes planned – 24% of the […]
31/03/2026
Our offices are closed from 6pm on Thursday, 2 April 2026 until 8am on Tuesday, 7 April 2026 due to the Easter break. During this time we will be operating an Emergency Only Service. If your repair falls into the emergency category you can call us on our local rate number 0300 123 1966, please listen to the […]
