Customers
At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.
Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.
Safety and looking after your home
We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.
Supporting you – including help with the cost of living
We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.
Building Safety Engagement
As part of our resident engagement obligations as an Accountable Person under the Building Safety Act 2022 we are required to produce Resident Engagement Plans for our high-rise buildings, that include important building and fire safety information for residents.
Latest news and blogs
09/11/2026
Great Places named Developer of the Year at Manchester Property Awards
Great Places has been named Developer of the Year at the inaugural Manchester Property Awards. The award recognises the regional impact of our work across all ten Greater Manchester districts, delivering a range of homes and tenures with customers at the heart. Our approach brings together affordability, sustainability, placemaking and regeneration to help shape town […]
05/11/2026
Volunteers create a buzz at The Byrons
The Byrons in Blackley was a buzz of activity as colleagues, contractors and residents came together for the latest Time Out in the Community (TOinC) volunteering event. The mixed weather didn’t stop the hardy bunch of volunteers as they set out transforming the tired and underused communal garden into a beautiful outdoor space that residents […]
26/10/2026
Great Places secures £50m funding to support delivery of around 500 new social rent homes
Great Places has secured a £50m Social Loan from NatWest to support the delivery of around 500 new social rent homes across the North West and South Yorkshire. The funding will help us continue to provide high-quality, affordable homes for people and families while supporting our development programme across the regions we serve. The agreement […]
More help and advice
