Customers
At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.
Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.
Safety and looking after your home
We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.
Supporting you – including help with the cost of living
We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.
Building Safety Engagement
As part of our resident engagement obligations as an Accountable Person under the Building Safety Act 2022 we are required to produce Resident Engagement Plans for our high-rise buildings, that include important building and fire safety information for residents.
Latest news and blogs
07/10/2026
Great Places lands Retrofit award
Great Places landed the Best Retrofit Initiative at the Housing Executive Awards for our work on the Richmond Park heat network. Delivered with FairHeat and HNES, the project is helping residents across 299 homes benefit from lower energy costs and a more efficient, reliable heating and hot water service. The results speak for themselves: average […]
07/10/2026
Article by: Great Places
Get ready for winter!
With energy costs rising this winter, now could be a good time to review your tariff and explore ways to reduce your household bills.
01/10/2026
Creating a community on the doorstep of Kindred House
At Great Places, we aim to provide fantastic homes in thriving communities where people choose to live and grow in peace and safety. This year’s International Day of Older People’s theme is ‘What’s on Your Doorstep?’, which celebrates the services that help people live well in later life. But how are we building homes that […]
More help and advice
