Customers
At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.
Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.
Safety and looking after your home
We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.
Supporting you – including help with the cost of living
We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.
Building Safety Engagement
As part of our resident engagement obligations as an Accountable Person under the Building Safety Act 2022 we are required to produce Resident Engagement Plans for our high-rise buildings, that include important building and fire safety information for residents.
Latest news and blogs
08/06/2026
Have you tried the new allpayments?
allpay has launched a new all-in-one payment app and web portal designed to make managing your payments easier than ever. Here’s what you’ll find in the new allpayments: 📱📱 Easy navigation 🔁🔁 Quick repeat payments with ‘Pay again’ 🔔🔔 Real-time push notifications 🧾🧾 View and download payment receipts 🔐🔐 Secure login with Face ID (app […]
05/06/2026
Seen adverts about housing disrepair? Talk to us first – we’re here to help
We know how important your home is to you. It should feel safe, comfortable and well looked after—and if something goes wrong, you need it putting right. Recently, you may have seen adverts from companies encouraging people to make housing disrepair claims. While everyone has the right to seek independent advice, we want to reassure […]
04/06/2026
Work starts on 120 affordable homes at Midland Road, Rotherham
Great Places and Keepmoat have started work on site for 120 new affordable homes at Midland Road in Rotherham. The development will transform a brownfield site formerly used as a bus depot into a high‑quality new residential neighbourhood, delivering much‑needed homes for social rent and supporting the regeneration of the area. Great Places is investing […]
