Customers
At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.
Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.
Safety and looking after your home
We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.
Supporting you – including help with the cost of living
We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.
Building Safety Engagement
As part of our resident engagement obligations as an Accountable Person under the Building Safety Act 2022 we are required to produce Resident Engagement Plans for our high-rise buildings, that include important building and fire safety information for residents.
Latest news and blogs
09/10/2026
Five simple checks to get your home ready for winter
Winter weather can arrive before we know it, so now is a good time to make sure your home is ready for the colder months ahead.
07/10/2026
Great Places lands Retrofit award
Great Places landed the Best Retrofit Initiative at the Housing Executive Awards for our work on the Richmond Park heat network.
07/10/2026
Article by: Great Places
Get ready for winter!
With energy costs rising this winter, now could be a good time to review your tariff and explore ways to reduce your household bills.
More help and advice
