Customers
At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.
Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.
Safety and looking after your home
We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.
Supporting you – including help with the cost of living
We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.
Building Safety Engagement
As part of our resident engagement obligations as an Accountable Person under the Building Safety Act 2022 we are required to produce Resident Engagement Plans for our high-rise buildings, that include important building and fire safety information for residents.
Latest news and blogs
24/09/2026
Affordable Development Team shortlisted for national housing award
Our Affordable Development Team has been shortlisted in the Best Development Team – Private and Housing Association category at the Inside Housing Development Awards 2026. The awards celebrate the organisations, teams and partnerships helping to deliver high-quality homes and create thriving communities across the UK. The shortlist recognises the hard work, commitment and expertise of […]
24/09/2026
Great Places secures funding to improve heating services for customers
Great Places has secured Government-backed funding to help improve heating and hot water services for customers living in homes connected to heat networks. The funding has been awarded through the Heat Network Efficiency Scheme (HNES), which supports organisations to improve the efficiency and reliability of existing heat networks across England and Wales. As part of […]
22/09/2026
Our partnership with The Sheffield Mind Health Engagement Project
We work with the Sheffield Mind Health Engagement Project. They help those living with Severe Mental Illness to access annual health checks, vaccinations and screening programmes.
