Customers
At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.
Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.
Safety and looking after your home
We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.
Supporting you – including help with the cost of living
We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.
Building Safety Engagement
As part of our resident engagement obligations as an Accountable Person under the Building Safety Act 2022 we are required to produce Resident Engagement Plans for our high-rise buildings, that include important building and fire safety information for residents.
Latest news and blogs
10/06/2026
Help us to support you better
We want our services to work for you, and that starts with understanding your needs and what matters most to you.
10/06/2026
A decade of dedication: Paul’s story at The Primrose Centre
For more than ten years, Paul, a Great Places customer from Primrose Bank, has been at the heart of the Primrose Centre. Since becoming a volunteer in 2015, Paul has supported the centre every single day – opening up first thing in the morning, setting up and clearing away for groups, keeping the building clean […]
08/06/2026
Have you tried the new allpayments?
Allpay has launched a new all-in-one payment app and web portal designed to make managing your payments easier than ever. Here’s what you’ll find in the new allpayments: 📱📱 Easy navigation 🔁🔁 Quick repeat payments with ‘Pay again’ 🔔🔔 Real-time push notifications 🧾🧾 View and download payment receipts 🔐🔐 Secure login with Face ID (app […]
