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Customers

At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.

Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.

Supporting you – including help with the cost of living

We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.

Support for you

Looking after your home

We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.

Looking after your home

Latest news and blogs

24/04/2024

Work Starts on Laystall Street

Great Places has started work on our £20m apartment scheme at Laystall Street just off Great Ancoats Street, in Manchester city centre. The new nine-storey residential development, being delivered in partnership with Eric Wright Construction and part-funded by Homes England and Greater Manchester Combined Authority’s Brownfield Housing Fund, will provide 89 one and two-bed apartments […]

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23/04/2024

Universal Credit and Help to Claim

Universal Credit is a welfare benefit to help people with living costs. It must be claimed online and you will be responsible for managing your claim in your Universal Credit journal.  Help to Claim can support you in the early stages of your Universal Credit claim, from the application through to your first payment.  Help […]

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23/04/2024

Insight’s April update

Insight customer scrutiny group has just finished their review looking at how communal space in and around neighbourhoods and blocks of flats are managed to ensure these are places people wish to live. What Insight heard from customers is that it is important these spaces are maintained, kept clean, safe, and free from hazards or […]

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