How has customer scrutiny made a difference?

The INSIGHT Customer Scrutiny group was formed in April 2014 to gather feedback and review Great Places services and support.

So far they have completed reviews in the following key areas:

• Fire Safety (2018) — view the report here: Fire safety report
• Repairs communication (2017) — view the report here: Repairs communication report
• Investment (2017) —view the report here: Investment report
• Compliance with Consumer Standards (2017) — view the report and action plan here: Customer standards report
• Aids and Adaptations (2016) — view the report here: aids and adaptations report
• Communications - how does Great Places keep customers informed? (2015) — view the report here: communications report
• Community Safety (2015) — view the report here: community safety report
• Complaint Service (2014) — view the report here: Complaint resolution report

Next steps

The INSIGHT team are currently compiling another report, due for publication soon:

• How Great Places keep customers data safe (Compliance with GDPR)