How has customer scrutiny made a difference?

The INSIGHT Customer Scrutiny group was formed in April 2014 to gather feedback and review Great Places services and support.

INSIGHT have completed reviews for a range of areas across the business over the years, the most recent and archived documents are linked to below.

Recent reports:

Community Investment – Neighbourhood Plans (report published July 2020)
View the report here
Great Places response to Covid-19 (report published November 2020)
View the report here
Review of the Service Delivery Framework (report published July 2021)
View the report here

So far INSIGHT have completed reviews in the following key areas:

Customer voice and its influence on services (January 2020) - view the report here: Customer Voice
Great Places supporting customer transition to Universal Credit (July 2019) - view the report here: Supporting customer transition to Universal Credit
Customers Contacting Great Places (April 2019) - view the report here: Customers Contacting Great Places
Data Security (2018) – view the report here: Data security report
Energy Efficiency and Affordable Warmth (2018) – view the report here: Energy efficiency and affordable warmth
Fire Safety (2018) — view the report here: Fire safety report
Repairs communication (2017) — view the report here: Repairs communication report
Compliance with Consumer Standards (2017) - view the report here: Compliance with Consumer Standards
Investment Work (2017) - view the report here: Investment report
Aids and Adaptations (2016) — view the report here: aids and adaptations report
Communications - how does Great Places keep customers informed? (2015) — view the report here: communications report
Community Safety (2015) — view the report here: community safety report
Complaint Service (2014) — view the report here: complaint resolution report