How has customer scrutiny made a difference?

The INSIGHT Customer Scrutiny group was formed in April 2014 to gather feedback and review Great Places services and support. 

They are currently compiling another report, due for publication late Spring 2019:
How can the customer experience be improved when contacting Great Places

So far INSIGHT have completed reviews in the following key areas:

Aids and Adaptations (2016)

Communications - how does Great Places keep customers informed? (2015) — view the report here: communications report

Community Safety (2015) — view the report here: community safety report

Complaint Service (2014) — view the report here: complaint resolution report