How has customer scrutiny made a difference?

The INSIGHT Customer Scrutiny group was formed in April 2014 to gather feedback and review Great Places services and support. 

They are currently compiling another report, due for publication late Spring 2019:
How can the customer experience be improved when contacting Great Places

So far INSIGHT have completed reviews in the following key areas:

• Data Security (2018) – view the report here: Data security report
• Energy Efficiency and Affordable Warmth (2018) – view the report here: Energy efficiency and affordable warmth
• Fire Safety (2018) — view the report here: Fire safety report
• Repairs communication (2017) — view the report here: Repairs communication report
• Investment (2017) —view the report here: Investment report
• Compliance with Consumer Standards (2017) — view the report and action plan here: Customer standards report