Rent is used to pay for repairs and improvements to customers’ homes: improving energy efficiency to help reduce the cost of your bills; improving ventilation to prevent issues caused by condensation; replacing old kitchens and bathrooms; and carrying out minor and major repairs. It also covers our staffing costs.
| Area of spend | Per cent |
|---|---|
| Services | 12% |
| Routine Repairs | 11% |
| Interest and Loan | 19% |
| People, offices and housing management | 24% |
| Planned repairs and investment in homes | 29% |
| Surplus | 5% |
