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Customers

At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.

Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.

Safety and looking after your home

We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.

Looking after your home

Supporting you – including help with the cost of living

We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.

Support for you

Building Safety Engagement

As part of our resident engagement obligations as an Accountable Person under the Building Safety Act 2022 we are required to produce Resident Engagement Plans for our high-rise buildings, that include important building and fire safety information for residents.

Building Safety Engagement

Latest news and blogs

18/07/2025

Article by: Great Places

A new chapter for The Old Ribbon Mill, Macclesfield

The Old Ribbon Mill in Macclesfield has entered a new era, as Great Places transforms challenges into opportunities since 2022.

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16/07/2025

Great Places Celebrates Topping Out of £29 Million Affordable Housing Development in Manchester City Centre

Great Places  has hosted Manchester City Council’s Housing Lead to celebrate the topping out of our new affordable housing development in Manchester city centre. Cllr. Gavin White, Executive Member for Housing and Development was joined by our Executive Director of Growth, Helen Spencer and members of the project team at the event to mark the […]

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11/07/2025

Cath Purdy appointed as new Chair of Great Places Board

New Chair and appointment of four new Board Members from September 2025 Following the latest round of recruitment, we’re delighted to announce that we have appointed Great Places’ first female Chair, Cath Purdy, as well as four new Board Members.  Mervyn Jones’s tenure as Chair will come to an end in September 2025, which is also when […]

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