Customers
At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.
Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.
Safety and looking after your home
We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.
Supporting you – including help with the cost of living
We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.
Building Safety Engagement
As part of our resident engagement obligations as an Accountable Person under the Building Safety Act 2022 we are required to produce Resident Engagement Plans for our high-rise buildings, that include important building and fire safety information for residents.
Latest news and blogs
21/10/2026
Customer Committee reflects on a year of making customers’ voices count
Our Customer Committee plays an important role in making sure customers’ views help shape the services we provide at Great Places. Made up mainly of customers, the committee works independently to review performance, look at areas where improvements are needed and provide feedback on plans and decisions that affect customers. Over the past year, members […]
21/10/2026
Supporting every step towards independence
In the next spotlight of our Supported Housing Week series, we’re taking a closer look at our specialist support services for adults and the important role they play in supporting people through some of the most challenging circumstances. Across Greater Manchester, Blackburn, Sheffield and St Helens, our teams work with single people and families with […]
20/10/2026
Helping older people live independently for longer
As part of Supported Housing Week, we’re showcasing the different services that make up Great Places’ Independence and Wellbeing offer. Today, we’re focusing on Independent Living and how it helps older people remain in a home of their own while staying connected to the people and places around them. Supported housing is about much more […]
More help and advice
