At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.
Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.
We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.
We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.
As part of our resident engagement obligations as an Accountable Person under the Building Safety Act 2022 we are required to produce Resident Engagement Plans for our high-rise buildings, that include important building and fire safety information for residents.
19/02/2026
The Housing Ombudsman is asking customers to share their views on a new set of rules called the Social Tenant Access to Information Requirements (STAIRs). These rules are designed to give housing association tenants clearer rights to ask for information about how their homes are managed. STAIRs will set out what information housing associations must […]
19/02/2026
Insight is exploring "What Matters Most" to customers, using feedback you’ve already shared to help shape a new Code of Conduct
18/02/2026
Article by: Great Places
All legacy benefits will end by 31 March 2026. If you still receive one of the benefits, you must move to Universal Credit by the deadline in your migration notice letter or your payments will stop.
