At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.
Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.
We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.
We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.
As part of our resident engagement obligations as an Accountable Person under the Building Safety Act 2022 we are required to produce Resident Engagement Plans for our high-rise buildings, that include important building and fire safety information for residents.
09/02/2026
At Great Places, we know that your home is more than just a place to live – it’s where life happens. That’s why we’ve introduced our Customer Home Improvement Policy, designed to give you clear guidance and support if you’re thinking about making improvements to your home. You can find our more information on our dedicated Home Improvements Page here. Why have we […]
06/02/2026
Great Places was represented at a Blackburn careers fair to talk to school pupils about working in social housing. The event, at Pleckgate High School, allowed pupil from years 9, 10 and 11, to meet with a host of organisations including employers, businesses and training providers giving advice on job roles and raising aspirations of […]
28/01/2026
Insight’s latest scrutiny is focusing on what makes a service a great experience for customers. By reviewing feedback and insights gathered from complaints, and other consultations the group will highlight what customers say works well and where improvements could make the biggest difference. This work will help ensure our services continue to meet the needs […]
