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Customers

At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.

Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.

Safety and looking after your home

We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.

Looking after your home

Supporting you – including help with the cost of living

We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.

Support for you

Building Safety Engagement

As part of our resident engagement obligations as an Accountable Person under the Building Safety Act 2022 we are required to produce Resident Engagement Plans for our high-rise buildings, that include important building and fire safety information for residents.

Building Safety Engagement

Latest news and blogs

16/03/2026

Fibre Broadband Installation Work Across Our Buildings

Great Places is working in partnership with several fibre broadband providers to upgrade the broadband connections in many of our buildings. This work involves installing new Fibre‑to‑the‑Premises (FTTP) technology, often referred to as “Full Fibre.”  Full Fibre uses fibre‑optic cables that run directly into homes. This is a big improvement on traditional copper broadband connections and is designed […]

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15/03/2026

From ‘Boss It’ alumni to Community Champion

In just one year, our customer Kerryanne started a business and joined Wybourn Works as a valued member of the team!

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15/03/2026

Wrapping up in Wybourn with Healthwatch Sheffield

Healthwatch Sheffield recently delivered two wellbeing events at the Pat Midgley Community Hub in Wybourn during February half term.

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