At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.
Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.
We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.
We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.
As part of our resident engagement obligations as an Accountable Person under the Building Safety Act 2022 we are required to produce Resident Engagement Plans for our high-rise buildings, that include important building and fire safety information for residents.
27/11/2025
From 30 November, we will be using a new platform for sending text message surveys to our customers, which include a link from Microsoft Forms. These surveys ask for your feedback around things like the speed of repairs, the quality and ease of reporting repairs, and your overall satisfaction following each appointment. We also use […]
27/11/2025
Great Places’ Sustainability Team recently hosted a successful customer engagement event at our Pat Midgley Community Hub in Wybourn, to launch the start of our Warm Homes programme to deliver energy efficiency improvements to homes in our Sheffield Anchor Neighbourhood. The Wybourn Warm Homes programme is part funded through our partnership with Tees Valley Combined […]
25/11/2025
Great Places is pleased to announce that we have secured £100 million in funding through the Affordable Homes Guarantee Scheme (AHGS), managed by Venn on behalf of the UK Government. This significant investment will enable us to deliver more than 650 new affordable homes across the North West and South Yorkshire, while continuing to invest […]
