Customers
At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.
Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.
Safety and looking after your home
We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.
Supporting you – including help with the cost of living
We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.
Building Safety Engagement
As part of our resident engagement obligations as an Accountable Person under the Building Safety Act 2022 we are required to produce Resident Engagement Plans for our high-rise buildings, that include important building and fire safety information for residents.
Latest news and blogs
23/10/2026
Could you get faster, more reliable broadband?
More Great Places customers than ever before can now access full fibre broadband thanks to improvements being delivered with Openreach. Over 3,000 homes across our communities can now connect to faster and more reliable broadband services, helping customers stay connected to the people, services and opportunities that matter most. A better internet connection can help […]
23/10/2026
Making a difference through partnership
On the final day of Supported Housing Week, we’re shining a spotlight on something that runs through every part of our Independence & Wellbeing offer, partnership working. Throughout the week, we’ve highlighted the different ways supported housing helps people live independently, overcome challenges and achieve their goals. But behind many of our success stories are […]
22/10/2026
Helping young people find their feet and build strong foundations for the future
As young people move towards adulthood, there can be pressure to have everything figured out, to know what’s next and how they’re going to get there. For the young people supported by our Independence and Wellbeing services, that journey is often far from straightforward. Many have experienced homelessness, trauma, family breakdown or other difficult circumstances. […]
More help and advice
