Compliments and complaints

We're committed to providing you and your community with excellent services. Customer feedback plays an important role in helping us to understand what's working well and where we could do better.

Before completing the form, our find out more about the process on our customer feedback policy page

Important information about making a complaint or paying a compliment


Had a great experience with a Great Places service, colleague or one of our contractors? We'd love to know about it so we can keep the good stuff flowing! You can pay a compliment online.

Pay a compliment online


If we do make a mistake, we want to know about it. We have a robust Complaints Policy in place and always take feedback seriously.

Complaints form