Compliments and Complaints
In our experience, our colleagues can sort out most problems quickly. Our teams are here to help you and they are experienced in dealing with problems confidentially and efficiently. Contact the Customer Solutions Centre to speak to a member of the team, or alternatively you can email or write to us.
- Email us at firstname.lastname@example.org
- Customer Solutions Team - 0300 123 44 60
- Write to us at Equity Housing Group, Armitt House, Monmouth Road, Cheadle Hulme, Cheadle, Cheshire, SK8 7EF
We will try to resolve your enquiry as soon as possible; however when your query needs further investigation your feedback will be passed to the Feedback Team.
You Said, We Did Outcomes
You said you were unhappy at delays to repairs
We did- speak to our contractors and asked them to ensure our customers are offered the next available appointment if there is a delay to the repair for any reason.
You said you were unhappy at communication between staff
We did- Ensure better communication between staff and are reviewing and improving our policies and procedures to ensure best practise to customers.
We also have Customer Service Standards which outlines all that you, as a customer can expect from Equity, click here to read them.
To view our Customer Feedback Booklet, please click here.