Your safety is our top priority. We want you to feel safe in your home and know how to get in touch with us to raise any concerns or share ideas you may have.
Living in a block of apartments does not mean you are at any more risk of experiencing a fire. However, we do need you to consider how a fire in your home could affect not only yourself but others in your building.
We take customers’ safety seriously, and The Building Safety Act places a duty on Urban Splash Park Hill Ltd and Great Places (including Plumlife) to deliver a strategy for engaging with you and other customers about building and fire safety at Park Hill Phase One. This is called a Resident Engagement Strategy, and its purpose is to ensure that customers:
This Resident Engagement Strategy is specific to Park Hill Phase One and considers all the customers in the building and their individual needs.
As your management company, we are responsible for managing fire safety at Park Hill Phase One, which is a high-rise building that contains 260 homes up to 14 storeys.
The Principal Accountable Person is the person or organisation who owns the building. For Park Hill Phase One, the Principal Accountable Person is Urban Splash Park Hill Ltd. They are responsible for ensuring that Great Places Housing Group (including Plumlife), as the Accountable Person, manages your building
An Accountable Person is a person or organisation who is responsible for ensuring that Park Hill Phase One is well managed. At Park Hill Phase One your Accountable Person is Great Places Housing Group (including Plumlife).
The Responsible Person is there to ensure that Park Hill Phase One has all its safety measures in place. For Park Hill Phase One, Great Places Housing Group is the Responsible Person.
We will consult with you to review this strategy:
We will share information with you about building safety and any measures that are in place to ensure your safety at Park Hill Phase One.
We will regularly provide customers with an annual fire safety leaflet and make sure we give this to new customers when they move in. We will provide other information in a variety of ways, such as:
If any of our customers need additional support and require communications in a different format, please contact us.
Other information you may need can be found on our websites or by contacting us, such as:
We will give you opportunities to have your say by:
We will inform you of what customers have told us, what decisions we have made and an explanation if we can’t do what you have asked us for.
We are also offering the opportunity for a representative from each high-rise building we manage to become a member of our Fire Safety Panel. If this is something that interests you, please do let your property manager know.
You have the right to raise a concern or complaint if you feel a report or work carried out has not been handled in the way it should.
If you are concerned with something in the building or for example how a building safety repair has been completed, please contact us.
If you have raised a concern with us but are not satisfied with how this has been dealt with, or you still feel the building is unsafe, you can contact our Customer Feedback Team (details to the right) to raise a complaint.
If you are not satisfied with the outcome of your complaint, you have the right to escalate this back to us or if you feel we have not dealt with your issue to the Building Safety Regulator.
As an organisation we publish themes of our complaints and lessons learnt on our website.
Our approach to dealing with Building Safety complaints is compliant with the Building Safety Act 2022.
Visit the Plumlife website where you can submit an online form. We aim to respond to all enquiries within 3 working days.
Plumlife: Contact us
If you have a query about fire safety in your building, you can email the Building and Fire Safety Team: BuildingSafetyandFire@greatplaces.org.uk
For other matters, you can get in touch with The Plumlife Directory: directory@plumlife.co.uk
We’re open for business 8am–6pm, Monday to Friday.
0161 447 5050
Visit our website where you can submit an online form. We aim to respond to all enquiries within 3 working days.
Great Places: Contact us
Access our Live Chat facility through Chatabot where you can speak directly with us between 8am and 6pm, Monday to Friday.
If you have a query about fire safety in your building, you can email the Building and Fire Safety Team: BuildingSafetyandFire@greatplaces.org.uk
For other matters, you can get in touch with The Hub: customerhub@greatplaces.org.uk
We’re open for business 8am–6pm, Monday to Friday.
0300 123 1966
