Safety and security

Read our guides below for more information about what we do and what you can do to make sure you always feel safe and secure in your home. 

Be sure before you open the door

If Great Places colleagues or our contractors need to visit your home , we will always do our best to let you know that we are coming.

Ask to see ID. Whether we have an appointment or turn up on the off chance, our colleagues and appointed contractors will always carry ID. If they don't show their ID card when they call, ask to see it before you let them in.

  • If you are unsure if visitors really are from Great Places check by calling us on 0300 123 1966 or via webchat.  
  • If you aren't sure don't let them in — genuine callers will wait or come back.
  • Great Places or our contractors will never ask for payment or collect monies from you.

If you have any doubts about the caller and their intentions and we have not been able to put your mind at rest, do not let them in your home and contact the police.

As a responsible landlord it is a legal requirement for us to carry out an annual gas safety check on your home.

When your service is due we will contact you to book a gas safety check appointment. It is important you allow us to access your property for this.

You will need credit on your meter to allow us to carry out the check, if you are having difficulty with your utility bills we may be able to provide you with help and advice.

If you don’t allow us to carry out this check within a reasonable time we may have to gain access through an injunction.

If you smell gas, call the National Grid emergency line on 0800 111 999 immediately. They will offer you practical advice on what to do while they arrange for an engineer to attend.

Carbon Monoxide has no taste, smell or colour so can be a silent killer, with poisoning symptoms often being mistaken for flu. Signs of a leak include:

  • Yellow or brown staining around your gas appliance
  • Rising condensation around windows
  • Yellow tinged pilot lights that can often blow out

If you suspect a leak, turn off the gas supply (if you can) and call National Grid immediately on 0800 111 999 and follow their advice.

For more information on what to do if you suspect a gas leak visit

Most home fires can be prevented by taking some basic precautions such as:

  • Fit a smoke alarm(s). If you already have one, test it and check batteries regularly.
  • Make sure that you know how you would escape if the smoke alarm went off. 
  • Never smoke in bed. 
  • Make sure all candles are in holders and away from flammable material — including curtains. 
  • Most fires happen at night so check heaters and non-essential appliances are turned off, candles put out and doors closed before you go to bed. 

Did you know your local fire service will carry out a free home fire safety check and fit free smoke alarms? Why not contact them today...

If you live in a flat, keep communal areas clear so fire exits aren’t blocked. Don’t store personal items in the communal areas as these may end up being removed as a fire hazard.

Take a look at the government's flood risk map to find out if your property is at risk of flooding and to set up handy text alerts to keep you in the know about any flood risks in your area.

During times of flooding, Great Places will work with local agencies to provide support to all affected areas.

After flooding:

  • Contact us so we can start to assess the damage to your home and how quickly you will be able to move back in.
  • Contact your contents insurer.
  • Do not switch on gas or electricity until it is checked by a member of Great Places' repairs team.
  • The local authority may be able to support with temporary rehousing. We can also discuss what assistance we may be able to offer. 
  • Do not use food that has been in contact with flood water.
  • Wear waterproof gloves when handling soiled items, and wash your hands if you touch anything soiled by the flood water.
  • Clean and disinfect all items soiled by flood water.
  • Assume flood water contains sewage.