Our caretaking team keeps shared communal areas in over 500 blocks clean and well maintained. There are different levels of service depending on local factors and you can find out more about these on this page.
The service operates between 8am-4pm Monday to Friday.
Our caretakers work hard to ensure the shared areas outside customers’ homes are just as important, removing any hazards identified and delivering high standards of cleanliness resulting in communal areas which are safe for customers to enjoy and take pride in.
Our caretakers will also maintain an ‘eyes and ears’ presence to identify any repairs and environmental issues and deal with these as they arise, as well as being a point of contact and information for customers if they have any issues or queries.
Our caretakers use only environmentally friendly products and exclude aerosols, pressurised containers.
Charges vary according to where you live and are based on the approximate annual time our team spend at your site.
Yes, caretakers carry out litter picks of all the external areas during each visit.
Yes, if major works are being carried out to the internal and external fabric of the building it may impact delivering the usual full-service standards
Yes, where communal windows are not out of reach and ladders are not required.
Yes, we have supervisors in each region who randomly carry out post inspections to monitor performance and feedback to the caretaker if anything needs picking up
We haven’t published results of these inspections to date, we are however investigating the best method of communicating this information to customers.
No, Caretakers attend the following day delivering the same service standards.
If you feel something has been missed or not quite right, you can contact the caretaking team using the online form below or our Customer Hub using the live chat facility through Chatabot who will make sure your enquiry goes to the right place.
We would encourage customers to get involved and attend post inspections. If interested please contact Great Places on 0300 123 1966.
Alternatively you can email: customerhub@greatplaces.org.uk.
No, customers wanting to dispose of large items/bulk need to contact their local authority who may provide this service, there is usually a charge for this.
