Paying your rent

There are many different ways to pay your rent and service charge, find out how below.

Online

You can pay online by logging onto the Allpay website and clicking on ‘make an online payment’. Make sure you have your rent card ready or contact us and we will text your PRN (Payment Reference Number) to you.

Payment Reference Number (PRN) is the 19 digit number from your card or barcode.

Online_card

If you don't have a Payment Reference Number please contact us via Live Chat or by using the Contact Us form

You can set up direct debit payments by calling us on 0300 123 1966. You will need to have your bank account details ready.

The Allpay app allows you to make payments from your Apple or android phone. You will need to download the app first. Apple users can search for it in the Apple App Store or Google Play if you have an Android phone.

Paying by text message is quick and easy. Use your rent card and debit card to register for the service:

Call 0330 041 6497 to pay with a card at a time that suits you. Have your rent card ready or contact us and we will text the PRN number to you.

Payment Reference Number PRN is the 24_hour_allpay_payment_card 19 digit number from your card or barcode

You can pay your rent at any Post Office or Paypoint outlet. You will need your rent card to do this. To find a Paypoint location near you please use AllPays: Paypoint Locator


When do I pay my rent and service charge

Paying your rent and service charge is your responsibility and are priority payments.

Website - Rent Icons - MONDAY

Weekly

You are required to pay your rent on time as detailed in your tenancy agreement. Your rent and service charge is payable on the Monday of the week that it is due.

Please note, viewing rent accounts online is unavailable until 6 April 2022.

Website - Rent Icons - WEEK

Fortnightly or
monthly

If you would like to pay fortnightly or monthly, we will need you to pay in advance — ahead of the rent being due — so that you don't build up arrears. Please contact us to let us know that you would like to change the frequency of your rent payments.  

Please note, viewing rent accounts online is unavailable until 6 April 2022.

Website - Rent Icons - APRIL

Rent and service charge changes


Rent and service charges sometimes change in April each year, but we will always advise you in writing about any rent changes

Please note, viewing rent accounts online is unavailable until 6 April 2022.

 

Housing Benefit/Universal Credit

You can pay your rent through a Housing Benefit payment and ask for this to be paid directly to us or you can also pay using the housing element of your Universal Credit payment.

Please note, viewing rent accounts online is unavailable until 6 April 2022. 

How do I request a rent statement?


Every Great Places customer has a rent statement and you can view this by logging in to MyPlace. If for any reason you can't access your rent statement online then please contact us.

I'm having trouble paying my rent or service charge