Paying your rent

The process for paying your rent if you are a Great Places customer or a former Equity customer (before 31 March 2020) differs slightly. Please select the button below that describes you best to be taken to the right page.

When do I pay my rent and service charge

Paying your rent and service charge is your responsibility and are priority payments.

Website - Rent Icons - MONDAY


You are required to pay your rent on time as detailed in your tenancy agreement. Your rent and service charge is payable on the Monday of the week that it is due.

Website - Rent Icons - WEEK

Fortnightly or

If you would like to pay fortnightly or monthly, we will need you to pay in advance — ahead of the rent being due — so that you don't build up arrears. Please contact us to let us know that you would like to change the frequency of your rent payments.  

View my rent account

Website - Rent Icons - APRIL

Rent and service charge changes

Rent and service charges sometimes change in April each year, but we will always advise you in writing about any rent changes

View my rent account


Housing Benefit/Universal Credit

You can pay your rent through a Housing Benefit payment and ask for this to be paid directly to us or you can also pay using the housing element of your Universal Credit payment.

How do I request a rent statement?

Every Great Places customer has a rent statement and you can view this by logging in to the Resident Area. If for any reason you can't access your rent statement online then please contact us.