Below is a guide of what is deemed an emergency or essential repair:

Examples of Emergency Repairs (not exhaustive)

  • Total loss of water or electricity.
  • Unsafe electrical fittings (excluding customers own fittings).
  • Main sewer drain is blocked and backing up into property.
  • Blocked or unusable toilet facilities and only one facility in property.
  • Insecure doors and windows to the home.
  • Heating and/or hot water loss for elderly or vulnerable tenants or for all tenants during the period 31st October – 1st May.
  • Out of service lifts.
  • Failure of warden alarm or call system.
  • Total loss of gas supply (gas leaks will be addressed via redirection of customers to gas emergency line and gas emergency process will be identified).
  • Failure of door entry system for elderly or vulnerable tenants requiring daily assistance.

Examples of Essential Repairs (not exhaustive)

  • Heating or hot water faults ( as majority will be gas and referred to SURE where heating electrical this will be essential)
  • Partial loss of electrical power that impacts on a whole room or circuit such as cooking facilities or fridge/freezer etc.
  • Partial loss of water supply where the fault is inside the property, including to a tap
  • Constant slow leak for example from toilet, bath or shower that is affecting the floor below ( leaving this too long could cause more substantial damage) 
  • Toilet flush 
  • Blocked sink, bath or basin where the customer has been unable to unblock themselves
  • Shower repairs 
  • Replacement window handles where the window cant close or lock
  • Locking mechanism on external doors such as unable to open or secure
  • Broken extractor fan ( not in use for a prop longed period lead to damp & condensation leading to longer term problems) 
  • Insecure doors or windows in a communal area
  • Minor aids and adaptation works that enable a customer to return home from hospital or avoid going into hospital or care home

Examples of Non Essential Repairs which Great Places does have responsibility for:

  • General joinery repairs internally 
  • Minor plumbing repairs e.g. dripping taps
  • Repairs to kitchen fittings e.g. cupboard doors, drawers, worktops and handles.
  • Damage to stair treads or handrails or banisters unless it is causing a health and safety issue – this may be dependant on the household composition – e.g. children, vulnerable adults
  • Cracks to internal window glass only
  • One isolated socket ( as long as not health and safety risk such as exposed wires or sparked/burn marks)
  • Cracked tiles
  • Minor plastering works