Below is a guide of what is deemed an emergency or essential repair:
Examples of Emergency Repairs (not exhaustive)
- Total loss of water or electricity.
- Unsafe electrical fittings (excluding customers own fittings).
- Main sewer drain is blocked and backing up into property.
- Blocked or unusable toilet facilities and only one facility in property.
- Insecure doors and windows to the home.
- Heating and/or hot water loss for elderly or vulnerable tenants or for all tenants during the period 31st October – 1st May.
- Out of service lifts.
- Failure of warden alarm or call system.
- Total loss of gas supply (gas leaks will be addressed via redirection of customers to gas emergency line and gas emergency process will be identified).
- Failure of door entry system for elderly or vulnerable tenants requiring daily assistance.
Examples of Essential Repairs (not exhaustive)
- Heating or hot water faults ( as majority will be gas and referred to SURE where heating electrical this will be essential)
- Partial loss of electrical power that impacts on a whole room or circuit such as cooking facilities or fridge/freezer etc.
- Partial loss of water supply where the fault is inside the property, including to a tap
- Constant slow leak for example from toilet, bath or shower that is affecting the floor below ( leaving this too long could cause more substantial damage)
- Toilet flush
- Blocked sink, bath or basin where the customer has been unable to unblock themselves
- Shower repairs
- Replacement window handles where the window cant close or lock
- Locking mechanism on external doors such as unable to open or secure
- Broken extractor fan ( not in use for a prop longed period lead to damp & condensation leading to longer term problems)
- Insecure doors or windows in a communal area
- Minor aids and adaptation works that enable a customer to return home from hospital or avoid going into hospital or care home
Examples of Non Essential Repairs which Great Places does have responsibility for:
- General joinery repairs internally
- Minor plumbing repairs e.g. dripping taps
- Repairs to kitchen fittings e.g. cupboard doors, drawers, worktops and handles.
- Damage to stair treads or handrails or banisters unless it is causing a health and safety issue – this may be dependant on the household composition – e.g. children, vulnerable adults
- Cracks to internal window glass only
- One isolated socket ( as long as not health and safety risk such as exposed wires or sparked/burn marks)
- Cracked tiles
- Minor plastering works