There has been an increase in the number of fraud cases since the coronavirus outbreak, so we’d like to take this opportunity to remind you to be alert and on the lookout for scams, bogus callers and suspicious communication.
To remind people that criminals are experts at impersonating trusted organisations, UK Finance has launched a new animation video urging people to follow the advice of the Take Five to Stop Fraud campaign. Watch the video to the right.
This scam circulates on social media and also targets Housing Association customers directly, offering to help people claim back rent paid through Direct Debit.
This is often portrayed by the scammers as a quick, hassle-free way to claim back money without any consequences.
They then guide the customer through the Direct Debit Indemnity process and make a claim that the money was taken incorrectly and in return take a “commission” for their services.
The customer then claims back the money under the Direct Debit Indemnity Scheme and pays the commission to the scammers, only to find out they are now in arrears with their rent and have lost the money that they paid in commission.This can have a devastating financial impact.
We advise our customers to avoid this scam and to report any attempts to the Police Fraud Action Team on 0300 123 2040 with the details or visit the Action Fraud website.
There has been a reported rise in vaccination scams with fraudsters targeting people. You will be contacted by the NHS when it is your time to be vaccinated and it is free of charge.
The NHS will never ask for:
For more details about Coronavirus scams, visit Action Fraud.
Please consider the following if you receive any messages out of the blue:
Please consider the following when approached by anyone offering services:
People are also using telephones as a way of scamming members of the public, whether that be by obtaining bank or personal details or by selling fake items such as alarms or testing kits.
Here at Great Places we have been making welfare calls to our older and vulnerable customers to offer reassurance and ensure these customers have everything they need. Customers are asked about their general health, who should be called in an emergency and if they have support with shopping or picking up medication.
These are friendly calls from our caring colleagues. If you are called by someone who says they are from Great Places, please remember that we will never ask for personal information, bank details or card details over the phone.