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Insight Customer Scrutiny Group

Are you a Great Places customer who has some spare time, would you like to put it to good use and make a difference?  If so, you could be a valuable addition to our INSIGHT Customer Scrutiny Group.

In order for Great Places to deliver a good service, we know it’s essential to listen to our customers. One way we hear these views is through Insight.

Insight members act as a critical friend to Great Places, working together to give valuable insights of services from a customer perspective, offering recommendations for improvements and creating action plans in partnership with service to help us ensure that the work we do is as good as it can be.

What is the Customer Scrutiny Group?

For Great Places, customers are at the heart of everything we do, so we feel it’s important you are given the opportunity to scrutinise our performance to help continually improve the services we provide.

The purpose of this group is to ensure you and your fellow customers can influence the way Great Places operate as a landlord and hold us accountable for the decisions we make and actions we take.

Insight act as ‘critical friends’ of the business and meet regularly where members are invited to:

  • Take a detailed look at how Great Places can improve its services
  • Work with Great Places colleagues to collect ‘evidence’ about how our services currently work and speak with other customers about their experiences
  • Use what has been learnt from these reviews to recommend changes that will improve our services in the future.

Who can join?

As a customer you will already have valuable experience of services and no one knows the services like you do. All Great Places customers are eligible to join, it doesn’t matter what background you have your experience could help change services for the better.

We are especially looking for someone who has:

  • An ability to identify positive and negative aspects of service delivery
  • A willingness to talk about solutions and contribute ideas
  • An enjoyment of working with others in a team to achieve goals and has respect for other team members
  • An objective, honest and open approach

What will I get in return?

  • As an Insight member, you’ll receive all the training you need to be confident in your role and you’ll get to learn new skills which can help you in both your personal and professional life. A role like this one also looks great on your CV.
  • To help you keep in touch with the rest of the group, we’ll give you your own laptop or tablet and contribute to the cost of your internet at home. You’ll also receive out of pocket expenses for every exercise you complete.
  • Many of our current Insight members find the social aspect rewarding and have made good friendships in the group. You’ll also get the satisfaction of knowing that you’re making a real difference to the future of our services.

What skills do I need?

You don’t need any previous experience — all we ask is that you are committed to the project. You’ll work as part of a group of other customers to suggest service improvements from a customer perspective.

We will provide any relevant training and cover any ‘out of pocket’ expenses, such as travel and carer costs.