Scrutiny aims to capture a customer’s view of what works and where change could improve service experience for customers – here’s what Insight found out when scrutinising the Employment and Skills Support, and how comments were used to help make the way we work even better.
The Insight Customer Scrutiny group was formed in April 2014 to gather feedback and review Great Places services and support.
Insight have completed scrutiny for a range of services – here are links to recent scrutiny reviews including recommendations:
Insight’s recent scrutiny highlighted a strong customer-first commitment to offering choice, understanding individual needs and practicalities, and supporting vulnerabilities throughout planned improvement work.
To strengthen communication, Insight recommended three key actions:
These steps will help us deliver a smoother, more transparent process and ensure customers feel supported every step of the way.
Insight have completed scrutiny of a range of services, you can find out more details by following the links below:
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