Your safety is our top priority. We want you to feel safe in your home and know how to get in touch with us to raise any concerns or share ideas you may have.
Living in an apartment does not mean you are at any more risk of experiencing a fire. However, we do need you to consider how a fire in your home could affect not only yourself but others in your building.
We take customers’ safety seriously, and The Building Safety Act places a duty on Interchange Homes LLP and Plumlife to deliver a strategy for engaging with you and other customers about building and fire safety at The Interchange. This is called a Resident Engagement Strategy, and its purpose is to:
This Resident Engagement Strategy is specific to The Interchange and considers all the customers in the building and their individual needs.
As your management agent, we are responsible for managing fire safety at The Interchange, which is a high-rise building that contains 196 homes up to 17 storeys, including 14 floors of residential accommodation.
The Principal Accountable Person is the person or organisation who owns the building and has overall responsibility for its safety. The Principal Accountable Person for The Interchange is Interchange Homes LLP.
The Accountable Person is a person or organisation with accountability for ensuring that The Interchange is safely managed. The Accountable Person for The Interchange is Interchange Apartments (Opco) LLP.
The Responsible Person is a person or organisation with responsibility to ensure that The Interchange has all its fire safety measures in place. The Responsible Person for The Interchange is Interchange Apartments (Opco) LLP. As Plumlife is the managing agent for The Interchange they are a duty holder alongside the Responsible Person.
We will consult with you to review this strategy:
We will share information with you about building safety and any measures that are in place to ensure your safety at The Interchange.
We will regularly provide customers with an annual fire safety leaflet and make sure we give this to new customers when they move in. We will provide other information in a variety of ways, such as:
If any of our customers need additional support and require communications in a different format, please contact us.
Other information you may need can be found on our websites or by contacting us, such as:
We will give you opportunities to have your say by:
We will inform you of what customers have told us, what decisions we have made and an explanation if we can’t do what you have asked us for.
We are also offering the opportunity for a representative from each high-rise building we manage to become a member of our Fire Safety Panel. If this is something that interests you, please do let your property manager know.
You have the right to raise a concern or complaint if you feel a report or work carried out has not been handled in the way it should.
If you are concerned with something in the building or for example how a building safety repair has been completed, please contact us.
If you have raised a concern with us but are not satisfied with how this has been dealt with, or you still feel the building is unsafe, you can contact our Customer Feedback team to raise a complaint.
If you are not satisfied with the outcome of your complaint, you have the right to escalate this back to us or if you feel we have not dealt with your issue to the Building Safety Regulator.
As an organisation we publish themes of our complaints and lessons learnt on our website.
Our approach to dealing with Building Safety complaints is compliant with the Building Safety Act 2022.
Visit the Plumlife website where you can submit an online form. We aim to respond to all enquiries within 3 working days.
Plumlife: Contact us
If you have a query about fire safety in your building, you can email the Building and Fire Safety Team: BuildingSafetyandFire@greatplaces.org.uk
For other matters, you can get in touch with The Plumlife Directory: directory@plumlife.co.uk
We’re open for business 8am–6pm, Monday to Friday.
0161 447 5050
