In a bid to enhance customer satisfaction and ensure a comfortable living experience, Great Places recently underwent a comprehensive review from our Insight team of their communications relating to damp, mould, and condensation.
Insight was impressed with the extent of the work that has been conducted to raise awareness of this subject area with customers and colleagues.
The key takeaways and recommendations found by Insight, along with the customers’ responses, shed light on Great Places’ efforts to address this crucial aspect of housing.
Customers displayed confidence in reporting damp and mould issues. Of sixty two customer responses 82% of those customers felt confident in recognising signs of damp and mould in their homes and knew how to report such issues. This reflects the success of Great Places’ awareness campaign aimed at empowering customers with the necessary knowledge to identify potential problems promptly.
Customers were not so confident of the causes of issues of damp and mould, with scores decreasing to 67%, with 61% scoring confidence they knew what could be done, about these sorts of repair issues.
Insight’s recommendations focused on the following areas;
Insight would like to thank those Great Places colleagues who offered support during the review process. Their cooperation played a vital role in ensuring the success of the review and the implementation of necessary improvements.
Looking ahead, Insight plans to tackle the topic of “Cost of Living” in their next review. They invite all customers with valuable insights and details related to this area to get in touch with Tracy Gregory, Our Scrutiny Co-ordinator.
This valuable input will assist Insight in providing further recommendations to enhance Great Places’ offerings and support to customers concerning the cost of living.
