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Your rent booklet is on the way

POSTED: 19/02/2024


Look out for your rent booklet over the next few days. 

Most rents will go up by 7.7% from 1 April 2024. We set our rents using Government guidance. To calculate the increase, we use the September 2023 Consumer Price Index plus 1%. This means they usually go up by slightly more than the rate of inflation. 

At the time customers receive their rent booklet, inflation may be lower than the level we use to calculate the rent increase. Based on Government guidance, we have to use the September Consumer Price Index to set our rents. 

Look out for your rent booklet 

Your rent booklet tells you exactly what you’ll pay as well as any increase in service charge (if you pay one) from 1 April 2024. This year, instead of the information we bring in the usual printed letter format, the content will be presented in a designed booklet that will have more tailored information for customers depending on their different circumstances. 

On Universal Credit? And your rent has changed?

You don’t need to do anything in your Universal Credit journal until you receive a prompt via your journal after 1 April. You can get more details at youtube.com/shorts/h4tWjzbOvW8

Do you have questions? 

Check our most frequently asked questions for answers. 

Worried about paying your charges? 

If you’re struggling to pay your rent, please reach out to us. We’re here to help and will do what we can to support you. Visit www.greatplaces.org.uk/supportingyou to access a whole range of advice covering things like Universal Credit, support available in your area and information on employment and training opportunities. 

Are you paying by Direct Debit? 

Nearly 14,000 of our customers pay their rent by Direct Debit. If you aren’t one of them, it’s simple to set up and means that your rent payments are made automatically. Get in touch through Chatabot at greatplaces.org.uk. Or call our Customer Hub and we’ll help you get set up.