We know how important it is to provide our customers with a home that meets the highest standards and we never forget that our properties are your homes, so its vital we ensure that our repairs service supports this.
To do this we need your help, also as we very much see our relationship as a two-way one with responsibilities from you and from us to make sure you we all get the best from the service.
If you have recently booked an appointment for a repair it’s important you know what to expect and what we expect from you when we visit your home to carry out your repair.
We know how it important it is to you that we let you know if we cant make an appointment but it is also important that you let us know if you are not going to be available for your appointment.
If you are not in when we call not only does this mean wasted time and money for us it does also mean that we couldn’t offer your appointment to another customer who may still be waiting for their repair.
The sooner you let us know the sooner we can offer the appointment to someone else, this isn’t always possible if we only find out when we turn up.
If your appointment is no longer convenient for you and you would like to change it or cancel it , there are lots of ways you can do this:
Chatabot is located at the bottom right of the website.
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