Find out how to use your new Intratone intercom. From opening your door with a fob to receiving audio or video calls from visitors, this page gives you a simple overview of the key features. You’ll also find quick links to download the Intratone app and access the full user guides, helping you get the most out of your intercom system.
Open the door
Hold your fob in front of the reader.
If you have a hands-free fob the door opens automatically within a radius of 1m.
Door opening confirmed by a written message on the intercom screen + voice message « THE DOOR IS OPEN ».
Notify your housing manager as soon as possible: They will deactivate your fob to ensure secure access to your residence.
Your visitors select your name using the arrows < > then press the bell button.
If you have a push-button intercom, all they have to do is press the button corresponding to your name.
You either receive an audio call or a video call.
Tip: Remember to save the intercom phone number in your phonebook after the 1st call, so that you can easily identify calls from your intercom. This number starts with +33 6 or +33 7 and is between 10 and 14 digits long.
When your intercom calls you on your landline or mobile phone, pick up the receiver and follow the instructions below:
Open your door by pressing * – unless your housing manager has modified the key.
Press the key: 0 to talk to your visitor
Press the red phone down button if you do not wish to open the door.
If there is no reply: Your answering machine will not be triggered and the call will be transferred to the 2nd registered number after the 4th ring. In both cases, the answering machine is not triggered.
(subject to your housing manager subscribing to the video option)
To receive video calls, download the « My Intercom intratone » free app
If you don’t answer the video call, the intercom will call you on audio on the same number. If you don’t answer this 2nd call, it will call you on video and then on audio on the 2nd number registered with your housing manager. In both cases, the answering machine is not triggered.
Good to know: Remember to activate your WIFI in case of insufficient network coverage (min 3G).
