 
            
            Guidance and top tips to help you manage moisture and condensation in your home. If you are struggling with condensation, damp or mould in your home, please contact us as soon as possible – we are here to help.
Too much moisture in your home can lead to condensation, as well as damp and mould further down the line. Moisture is created in our homes every day, by activities such as drying clothes, cooking, washing the dishes and even just by breathing! Managing moisture in your home can reduce the risk of damp and mould appearing in your property.
An active person adds twice that rate during the day!
 
                            If moisture in a home isn’t managed, or there are issues with the property, this can lead to more serious issues such as damp and mould.
Damp and mould can be a serious problem for your home and health. It affects almost one in five homes in the UK, no matter the age of the property. Damp and mould should be treated as quickly as possible, as it can make asthma and other health conditions worse.
Here are some top tips to manage and prevent moisture in your home:
Ventilation is key to making sure that condensation doesn’t form on surfaces. To ventilate your home, you may only need to open the window slightly or use the trickle vent if you have uPVC windows. This allows warm, moist air to escape to the outside.
Keeping your home warm will help to reduce condensation but, we know that times continue to be hard and appreciate that this is not always possible. if you’re struggling with the cost of your heating bills, please visit our cost of living web page for advice and support, including discounts you may be eligible for.
Visit: Cost of Living webpage
Damp and mould can be caused by a variety of reasons and the main ones are building defects and condensation.
Condensation is the most common cause of dampness experienced in all homes, especially during colder months. Condensation is caused by moisture in the air settling on a colder surface, such as a window or wall, or in areas of the home with little air circulation, such as behind furniture.
If your home has condensation, it is possible that mould can grow, often as black spots on your walls, ceilings, furnishings and even on clothes and toys.
If you spot a small amount of mould in your home, you can try to treat this yourself. To kill and remove the mould, regularly follow these steps:
Moisture can also get into your home in a number of other ways, including rain getting through leaking roofs, blocked or damaged guttering, leaky walls and poorly fitting windows and doors.
Leaks from plumbing faults can also cause moisture to get into your property. This could include failed appliances and poorly sealed baths and showers.
Ground water can rise up through the walls and floor if the damp proof course isn’t working properly.
This is a type of damp caused by water rising from the ground into your home. It only affects basements and ground floor rooms and rises 30-60cm above ground level.
It usually leaves a ‘tide mark’ low down on your wall and you may also notice white salts on the affected areas.
Rising damp will be present all year round but is more noticeable in winter. If left untreated, rising damp may cause wall plaster to crumble and paper to lift in the affected area.

This type of dampness is primarily found on the external walls of the property, due to defects such as missing pointing to the brickwork, cracked rendering or missing roof tiles.
These defects allow water to pass from the outside to the inner surfaces. Penetrating dampness is far more noticeable following a period of rainfall and will normally appear as a well-defined ‘damp patch’ which looks and feels damp to the touch.

Leaks from water and waste pipes, especially in bathrooms and kitchens, are relatively common. They can affect both external and internal walls and ceilings.
The affected area looks and feels damp to the touch and remains damp whatever the weather conditions outside.
A quick examination of the water and waste pipes serving the kitchen and bathroom, the seals around the bath, shower and sinks, and the external pipework (e.g. guttering) will usually find the source of the problem.

We would really like to speak to you directly to help resolve any issues with damp or mould. It is important that we tackle damp and mould in your home as it can be harmful to your health and others. It’s important that we gather as much information about your property and your household circumstances when looking into what the next steps will be.
Please be aware the most effective way for us to help you with this type of query is via telephone. Our contact number is 0300 123 1966, selecting option 1 for property related matters followed by option 3 for damp and mould queries.
Please also take a look at our managing moisture information on this page for some hints and tips as this may help you while you wait for us to investigate.
Please be aware in order for us to effectively deal with your query a member of our team will need to call you directly at a convenient time to you.
 
                            If you’re worried about damp, mould or condensation, contact our Customer Hub on 0300 123 1966 selecting option 1 for property related matters followed by option 3 for damp and mould queries.
You can also use the online reporting form, where we will contact you within the next working day, however we may still need to call you directly to carry out an investigation.
Based on the information provided we will carry out an initial investigation with you over the phone and this will determine how quickly we may need to attend your home. We will consider all your circumstances to determine the severity of the risk to you and your home.
 
                            If you have a friend, relative or customer that needs this information, but cannot access the internet you can download our full brochure and print it out using the link below.
Please use the “Select Language” option at the top of this page to create an automatic translation.
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