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You Said, We Listened

Your involvement has continued to influence Great Places’ services. Your input is vital to ensure that we are putting the voice of our customers at the heart of everything we do.

You Said, We Listened from April 2024 to March 2025:

Opportunities to get involved have been advertised at community events, in our community centres and when colleagues are out and about visiting customers in their homes and communities. We also include information in our customer magazines, monthly e-news emailers, on our social media channels and by text and post where required.

Thanks again to the 2,633 customers who took the time to give their feedback and share their experiences about our services. Over the last year you have helped to shape:

  • The first stage of our Repairs Review - you told us this was one of your priorities as part of the Corporate Plan consultation last year.
  • Our new Customer Experience Strategy.
  • Our review of how we deal with your complaints.
  • How we keep customers living in high rise buildings safe with regards to fire safety.
  • Articles you want to see in newsletters.
  • What information you would need if you were moving into a new-build home.
  • Consultations about your tenancy, which will be used not only to update our tenancy management policy, but also our tenancy agreements with customers.

Visit Our Voice to take part in any of our current activities, and to see past consultations.

Our Voice
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Homes for the North Stonewall Diversity Champion Disability Confident Employer