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Anti Social Behaviour Policy

Great Places aims to promote a safe and secure environment for our customers by working in partnership with other statutory agencies to prevent anti-social behaviour (ASB) and any form of harassment. We work across diverse communities and are committed to working with our customers and their families to help address antisocial behaviour, harassment, nuisance and crime.

We are committed to delivering an excellent service, working with and alongside our customers to help stop ASB and create a culture of respect. We will work in partnership with key stakeholders to deliver these core commitments and the corporate objectives of Great Places.

Service Delivery Framework: our relationship with our customers goes two ways with responsibilities on both sides. We ask customers to take responsibility, with our support if needed, for looking after their home and respecting their neighbours, their community and our colleagues. Where we need to assist, we will do things ‘with’ not ‘for’ our customers, providing the right level of support to empower customers to tackle issues themselves wherever possible.

What is anti-social behaviour?

The term anti-social behaviour can mean different things to different people. Great Places considers anti-social
behaviour to be: ‘A wide-range of unacceptable activity that can negatively impact the lives of many people, often on a daily basis. It can leave those affected feeling helpless, desperate and with a seriously reduced quality of life.’

There are also legal definitions of anti-social behaviour which are subject to a number of legal tests in order for
action to be taken.

Nuisance and harassment is behaviour that unreasonably interferes with other people’s rights to the use and
enjoyment of their home and community, and which is likely to cause offence, alarm, or distress to another individual or household.

What is not anti-social behaviour?

General disagreements, staring or looking at someone, life style clashes, children playing or youths innocently congregating, ball games, parking disputes, children falling out or arguing, a one-off party or BBQ, or household noise such as toilets flushing, washing machines, babies crying, smoking in own property or doors closing. This is not a definitive list and reports will be assessed on a case by case basis.

Tenancy management refers to activity that is specifically linked to an address where we have a tenancy agreement in place, and the behaviour can be dealt with as a tenancy management matter.