This policy outlines the Great Places approach for adaptations to our customers’ homes. It focuses on the needs of our customers and their families who require support through an adaptation to their home due to a health issue or disability which is having a significant impact on their life.
The policy describes how we work with a range of partners to achieve the best possible outcome for customers as well as outlining what minor and major adaptations are and the process for each.
We are committed to ensuring that all of our customers can live safely and independently within their homes and adaptations form a key part of our approach to promoting independence and wellbeing and improving the quality of life of our customers.
If you would like to get in touch regarding a minor adaptation, then you can contact our repairs team on 0300 123 1966 or email customerhub@greatplaces.org.uk or you can request this through the Chatabot.
For major adaptations, customers may be eligible to access Disabled Facilities Grant (DFG) from their Local Authority to fund major adaptations and all requests will require an Occupational Therapist assessment. Information about DFG funding and assessments can be found online by searching for the name of your Local Authority plus ‘adaptations’ (e.g. Trafford Adaptations). If you require support to contact your Local Authority, please contact Great Places on 0300 123 1966 or email customerhub@greatplaces.org.uk or you can request this through the Chatabot.
