Earlier this year we went live with MyPlace – our new and improved customer portal that allows you to check and manage key aspects of your tenancy on any device, at a time that suits you.
If you head over to MyPlace you can view your rent balance, make payments, log repairs, report ASB, give us feedback, find out who your Neighbourhood Team is and how they can be contacted, get community information and much more. Having all of this in one place – MyPlace – means that you can “˜self serve’ to a much greater degree and access the information and services you need from us, 24/7.
You can access it from here
To find out more about my place, and how to use it, click here for some simple videos that tell you all about it; https://www.greatplaces.org.uk/my-place-videos/
Not registered yet? What are you waiting for!
Previous portal users have had their accounts migrated over to MyPlace but if you’ve not yet logged on, give it a go and see what you’ve been missing! Our video page (https://www.greatplaces.org.uk/my-place-videos/) explains how to do this or you can read the information below.
In order to register this for the first time you’ll need your email address, date of birth, and a password of your choice (it must be six characters or longer and include at least one upper case character, at least one lower case character and one number). You’ll also need your unique Tenancy Reference Number, as shown in the image below. Don’t worry if you don’t know your Tenancy Reference Number – you can request this quickly and easily by emailing autoportal@greatplaces.org.uk and typing Tenancy ID in the subject and you will receive an automated response with the information.
Once you’ve got this information it’s quick and easy to log on for the first time. The registration is a two-part process; after you’ve provided the information above, you’ll then receive an email from Great Places containing a unique code which you’ll need to use to validate your registration in just a few simple clicks.
To make it easier for you we’ve produced a short video taking you through it step by step and an additional collection of bite-sized videos that walk you through the different areas of MyPlace, so take a quick look at these if you would like more details on:
It’s early days and we will issue regular improvements and updates to MyPlace once we see how customers are using it. If you wish to leave feedback you can do so within MyPlace itself by going to the feedback tab and leaving a comment.
If you have any other queries, please get in touch!
