Insight is a group of customers who look in detail at how our services are working and, using what they find, share practical ideas on how we can make things better. Right now, they’re exploring “What Matters Most” to customers, using feedback you’ve already shared to help shape a new Code of Conduct, a clear and simple guide to what good service should look like.
If you’re new to scrutiny, it’s a friendly, and practical way for customers to work together and help shape the services you receive. Your experiences play an important role in helping us understand what’s working well and what could be improved.
Once this review is complete, Insight will move on to other topics you’ve told us matter to you, such as repairs, safeguarding and grounds maintenance. Insight relies on real customer experiences to understand how services are working, so we’ll let you know when each review begins and how you can get involved or share your feedback.
If you’d like to find out more or get involved, you can visit our website, fill in a quick online form to show your interest, or email your name, address and contact number to the Insight Customer Scrutiny Group.
You can also keep an eye on e‑News, our customer newsletters and our website for regular updates on how scrutiny is making a difference.
