Making Your Home Your Own: Our New Policy to Support Customer Improvements

At Great Places, we know that your home is more than just a place to live – it’s where life happens. That’s why we’ve introduced our Customer Home Improvement Policy, designed to give you clear guidance and support if you’re thinking about making improvements to your home. 

You can find our more information on our dedicated Home Improvements Page here.

Why have we introduced this policy? 

We want to make sure that customers have a straightforward process when requesting permission for home improvements. The policy sets out how we consider requests fairly and consistently, while ensuring any changes are safe, compliant, and in line with your tenancy agreement. 

What does this mean for you? 

• A Clear approach: The policy explains what types of improvements need permission and how to apply. 

• Fair consideration: We take individual needs into account, especially where adjustments could improve accessibility or independence. 

• Protecting your investment: We’ll make sure improvements don’t compromise the safety or value of your home. 

• Compensation for qualifying improvements: In some cases, if you move out after making approved improvements, you may be able to claim compensation – up to £3,000 – based on the cost and lifespan of the work. 

What kind of improvements are covered? 

From kitchens and bathrooms to doors, windows, and even certain electrical works, many changes require written permission before you start. We’ll review your plans and, where necessary, arrange a surveyor visit to make sure everything meets safety and quality standards. 

Thinking of making a change? 

If you’re considering an improvement, please contact us first. We’ll guide you through the process, help you understand what’s allowed, and make sure your home remains safe and comfortable for years to come. 

For full details, visit our website or speak to our Customer Hub team.