How are we doing?

We always aim to make sure you're satisfied with the service you receive from Great Places and are always keen to hear what you think. So whether you have feedback on what we've done well or could do better at, we want to hear from you

If you're unhappy with a service you have received from Great Places, let us know and a member of staff will aim to identify the right course of action to put things right and resolve your issue within five working days. We call this a 'nip in the bud' complaint (NIP).

If you're not satisfied with how we propose to put things right, you have the option of requesting your issue be looked at in more detail. We'll then investigate the issue, discuss why you're unhappy with our initial offer, and provide you with a final formal offer to put things right. We call this process, in which we aim to resolve your complaint within 15 working days, 'Right First Time' (RFT).

Number of NIP complaints

  • 247        

    March 2018

  • 172   

    April 2018

  • 207   

    May 2018


  • 177   

    June 2018

  • 223   

    July 2018


Number of RFT complaints

  • 17        

    March 2018

  • 23   

    April 2018

  • 22   

    May 2018


  • 12   

    June 2018

  • 13   

    July 2018


Number of compliments

  • 39        

    March 2018

  • 20   

    April 2018

  • 24   

    May 2018


  • 14   

    June 2018

  • 33   

    July 2018