Last Updated:15 December 2021 

Following recent changes in Government policy announced recently, we want to make customers aware of some small changes to our service offer. 

When our colleagues visit your homes to carry out their work, they will take appropriate safety measures including wearing a face covering. Please advise our colleagues of any additional precautions you wish to take prior to them entering your home. 

We also ask you respect colleagues safety by maintaining a sensible distance while they are in your home and if possible open a window or door to allow good ventilation.

In addition, we would like to remind customers in our Independence and Wellbeing schemes where possible to wear a face covering and maintain a safe distance when in communal areas.

Where possible, we will continue to deliver some services digitally and by telephone to minimise face-to-face contact and unnecessary travel.

The pandemic is not over; COVID-19 remains a serious health risk, cases are rapidly increasing and we must all remain vigilant.

The health and wellbeing of our customers and colleagues remains our priority and we will continue to follow Government guidelines with caution, keeping you fully informed of any further changes to service delivery.

You can access additional information on what you should do when one of our colleagues visits your home, via the link below.