Coronavirus updates

Last Updated: 16 June 2021

We want to thank all of our customers for their continued understanding whilst we are continuing to work through the current COVID-19 pandemic.

Following the latest Government announcement conforming the easing of the national restrictions put in place to manage the COVID-19 pandemic, we’re pleased to share that we are now able to increase our services to you, whilst continuing to make sure that we keep everyone in your home and our colleagues safe.

Based on the Government roadmap that has been communicated to outline how the country will plan to return to normal, we have created a roadmap of what this means for Great Places customers and the services we provide to you.


The road map outlines the key dates of when more restrictions will plan to be eased and what this will mean for you. We have also included how the easing of the restrictions will change the way we deliver our services to you, such as attending your home for appointments.

All of the dates outlined are an indication from the Government as to what they plan to introduce and is, as always, based on the slowing down on the spread of Coronavirus.

With the introduction of the vaccine and the successful continued mass roll out across the country, we hope that these key dates will remain in place and we will closely monitor the situation and update you if there are any changes to be made.

We’ve reviewed our risk assessments to make sure that we comply with the Government’s latest guidance on managing risk and being ‘COVID-secure’ and we have consulted with customers to ensure that the steps we are putting in place takes a safety first approach.

We have introduced health screening for colleagues who are delivering services in our neighbourhoods and customers homes to help prevent the spread of infection. If we are arranging to visit your home, we will also be asking you a series of health screening questions. We know this may seem a little intrusive but this is necessary to protect the health and wellbeing of everyone.

We are continuing to make sure that our most vulnerable customers receive the help and support they need at a time when they need it most. If you need support or advice then we can help. If your circumstances have changed and you are having difficulty paying your rent, or you need access to food supplies or medicine we are here to offer you support. Take a look at the links below to find out what help and support is available to you.

Coronavirus and my rent Our services for customers

Our employment offer Domestic abuse support FAQs

Contact us

We are here should you need to contact us however our face-to-face contact with customers is still limited, in line with the government guidance around safe working practices. There are several ways you can get in touch.

Great Places customers – you can contact us using our Chatabot, our customer self-serve portal, emailing us at or calling our Customer Hub on 0300 123 1966.

Equity Region customers* - you can get in touch with us by calling our Customer Solutions Team on 0300 123 4460 or emailing us at

 *If you were an Equity customer prior to 1 April 2020, you are now part of the Equity Region.